This Statement is effective as of February 2018.
Your privacy is important to NCS; maintaining your trust is
paramount to us.
This Statement discloses the information practices for NCS's
and our affiliates' Web sites, from what type of information about our Web
sites' users is gathered and tracked, to how the information is used, shared or
otherwise processed offline. It also describes how cookies, web beacons and
other technologies may be used in our Software-as-a-Service (SaaS) offerings
and software products.
From time to time, we may supplement this Statement with
additional information relating to a particular interaction we have with you.
Collection of Personal Information
Collection of Personal Information
You may choose to give us personal information directly in a
variety of situations. For example, you may want to give us your name and
contact information to communicate with you, to order a product, to process an
order, to register for a service, to provide you with a subscription, or to do
business with us if you are a supplier or a business partner. You may also
provide your credit card details to buy something from us or may share a
description of your education and work experience in connection with a job
opening at NCS for which you wish to be considered. If you tell us that you do
not want us to use your information to make further contact with you beyond
fulfilling your request, we will respect your wishes.
We may also collect information relating to your use of our
Web sites and SaaS offerings through the use of various technologies. For
example, when you visit our Web sites or access our SaaS offerings, we may log
certain information that your browser sends us, such as your IP address,
browser type and language, access time, and referring Web site addresses, and
we may collect information about the pages you view within our sites and other
actions you take while visiting us. In addition, some of our software products
include technologies that allow NCS to collect certain information about
product use. We may also use such technologies to determine whether you've
opened an e-mail or clicked on a link contained in an e-mail. Collecting
information in this manner allows us to collect statistics about the usage and
effectiveness of our Web sites, our software products and our SaaS offerings,
personalize your experience and tailor our interactions with you. For details
regarding the technologies we employ, see Cookies, Web Beacon and Other
From time to time, we may also collect information that
pertains to you indirectly through other sources, such as list vendors. When we
do so, we ask the vendors to confirm that the information was legally acquired
by the third party and that we have the right to obtain it from them and use
it. [Do you guys do this?]
The information that we collect, either directly or
indirectly, may be combined to help us improve its overall accuracy and
completeness and to help us better tailor our interactions with you.
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Use of Personal Information
The following paragraphs describe in more detail how NCS may
use your personal information.
Fulfilling your Transaction Request
If you request something from NCS, for example, a product or
service, a callback, or specific marketing materials, we will use the
information you provide to fulfill your request. To help us do this, we may
share information with others, for instance, NCS's business partners, financial
institutions, shipping companies, or postal or government authorities, such as
Customs authorities, involved in fulfillment. In connection with a transaction,
we may also contact you as part of our customer satisfaction surveys or for
market research purposes.
Personalizing your Experience on our Web Sites
We may use information we collect about you to provide you
with a personalized experience on our Web sites, such as providing you with
content in which you may be interested and making navigation on our sites
We may use your personal information to support products or services
you have obtained from us, such as notifying you of a product update or fix.
The information you provide to NCS, as well as the
information we have collected about you indirectly, may be used by NCS for
marketing purposes. Before we do so, however, we will offer you the opportunity
to choose whether or not to have your information used in this way.
You may at any time choose not to receive marketing
materials from us by following the unsubscribe instructions included in each
e-mail you may receive, by indicating so when we call you, or by contacting us
directly (please refer to "Privacy Questions and Access" below).
Some of our offerings may be co-branded, that is sponsored
by both NCS and third parties. If you sign up for these offerings, be aware
that your information may also be collected by and shared with those third
parties. We encourage you to familiarize yourself with their privacy policies
to gain an understanding of the manner in which they will handle information
In connection with a job application or inquiry, whether
advertised on an NCS Web site or otherwise, you may provide us with information
about yourself, such as a resume. We may use this information throughout NCS in
order to address your inquiry or consider you for employment purposes. Unless
you tell us not to do so, we may keep the information for future consideration.
Monitoring or Recording of Calls, Chats and Other
Certain online transactions may involve you calling us or us
calling you. They may also involve online chats. Please be aware that it is
NCS's general practice to monitor and in some cases record such interactions
for staff training or quality assurance purposes or to retain evidence of a
particular transaction or interaction.
Protect the Rights and Property of NCS and Others
We may also use or share your information to protect the
rights or property of NCS, our business partners, suppliers, clients, or others
when we have reasonable grounds to believe that such rights or property have
been or could be affected. In addition, we reserve the right to disclose your
personal information as required by law and when we believe that disclosure is
necessary to protect our rights, or the rights of others, or to comply with a
judicial proceeding, court order, or legal process served on our Web sites.
Information for Business Partners
If you represent an NCS business partner, you may visit NCS
Web sites intended
specifically for NCS business partners. We may use information provided on that
site to administer and develop our business relationship with you, the business
partner you represent, and NCS business partners generally. For instance, this
may involve using your information to send you details of NCS business partner
programs. It may also include sharing certain information with other business
partners (subject to any confidentiality obligations that may exist), or NCS
customers or prospects. In connection with a particular transaction or program,
we may also contact you as part of customer satisfaction surveys or for market
Information for Suppliers
If you represent an NCS supplier, you may visit NCS Web
sites intended specifically for use by NCS suppliers. We may use the
information provided on that site in connection with entering into or
performing a transaction with you. For example, this may include sharing
information with other parts of NCS, NCS's business partners, customers,
shipping companies, financial institutions and postal or government authorities
involved in fulfillment. It may also be used to administer and develop our
relationship with you, the supplier you represent, and other NCS suppliers
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Sharing of Personal Information and International Transfers
NCS is a global organization with business processes,
management structures and technical systems that cross borders. As such, we may
share information about you within NCS and transfer it to countries in the
world where we do business in connection with the uses identified above and in
accordance with this Privacy Statement. Our Privacy Statement and our practices
are designed to provide a globally consistent level of protection for personal
information all over the world. This means that even in countries whose laws
provide for less protection for your information, NCS will still handle your
information in the manner described here.
In some cases, NCS uses suppliers located in various
countries to collect, use, analyze, and otherwise process information on its
behalf. It is NCS's practice to require such suppliers to handle information in
a manner consistent with NCS's policies.
From time to time, we may disclose information that
identifies you at an individual level and which we collected on our Web sites
to other non-NCS entities that are not acting as our suppliers, such as our
business partners. Except as described in this Privacy Statement, we will only
do so with your prior consent. We do not sell or lease such information
Circumstances may arise where, whether for strategic or
other business reasons, NCS decides to sell, buy, merge or otherwise reorganize
businesses in some countries. Such a transaction may involve the disclosure of
personal information to prospective or actual purchasers, or the receipt of
such information from sellers. It is NCS's practice to seek appropriate
protection for information in these types of transactions.
When transferring your information outside of the country of
collection for the purposes identified above, NCS complies with applicable law.
For data originating from a European Union member state, NCS uses a variety of
data transfer mechanisms (including standard contractual clauses) for this
Please be aware that in certain circumstances, personal
information may be subject to disclosure to government agencies pursuant to
judicial proceeding, court order, or legal process. We may also share your
information to protect the rights or property of NCS, our business partners,
suppliers or clients, and others when we have reasonable grounds to believe
that such rights or property have been or could be affected.
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Information Security and Accuracy
We intend to protect your personal information and to
maintain its accuracy. NCS implements reasonable physical, administrative and
technical safeguards to help us protect your personal information from
unauthorized access, use and disclosure. For example, we encrypt certain
sensitive personal information such as credit card information when we transmit
such information over the Internet. We also require that our suppliers protect
such information from unauthorized access, use and disclosure.
We will retain your registration information for as long as
your account is active or as needed to provide you services. If you wish to
request that we no longer use your registration information to provide you
services contact us at firstname.lastname@example.org. We will retain and use your
registration information as necessary to comply with our legal obligations,
resolve disputes, and enforce our agreements.
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Cookies, Web Beacons and Other Technologies
As mentioned above, we collect information from your visits
to our Web sites and your use of our SaaS offerings and our software products
to help us gather statistics about usage and effectiveness, personalize your
experience, and tailor our interactions with you. We do so through the use of
various technologies, including scripts, tags, Local Shared Objects (Flash
cookies), Local Storage (HTML5) beacons, and one called "cookies". A
cookie is a piece of data that a Web site can send to your browser, which may
then be stored on your computer as a tag that identifies your computer. While
cookies are often only used to measure Web site usage (such as number of
visitors and duration of visit) and effectiveness (such as topics visitors are
most interested in) and to allow for ease of navigation or use and, as such,
are not associated with any personal information, they are also used at times
to personalize a known visitor's experience to a Web site by being associated
with profile information or user preferences. Over time this information
provides valuable insight to help improve the user experience.
Cookies are typically categorized as "session"
cookies or "persistent" cookies. Session cookies help you navigate
through the Web site efficiently, keeping track of your progression from page
to page so that you are not asked for information you have already provided
during the current visit. Session cookies are stored in temporary memory and
erased when the web browser is closed. Persistent cookies, on the other hand,
store user preferences for current and successive visits. They are written on
your device's hard disk, and are still valid when you restart your browser. We
use persistent cookies, for example, to record your choice of language and
While NCS Web sites at this time do not recognize automated
browser signals regarding tracking mechanisms, such as "do not track"
instructions, you can generally express your privacy preferences regarding the
use of most cookies and similar technologies though your web browser. Look
under the heading "Tools" (or similar heading) in your particular
browser for information about controlling cookies. You can set your browser in
most instances to notify you before you receive a cookie, giving you the chance
to decide whether to accept it or not. You can also generally set your browser
to turn off cookies. Since cookies allow you to take advantage of some of our
Web sites' features or features of our software products and SaaS offerings, we
recommend that you leave them turned on. If you block, turn off or otherwise
reject our cookies, some Web pages may not display properly or you will not be
able, for instance, to add items to your shopping cart, proceed to checkout, or
use any Web site services that require you to sign in. Some NCS Web sites, SaaS
offerings and software products may also use Web beacon or other technologies
to better tailor those sites to provide better customer service. These
technologies may be in use on a number of pages across NCS's Web sites. When a
visitor accesses these pages, a non-identifiable notice of that visit is
generated which may be processed by us or by our suppliers. These Web beacons
usually work in conjunction with cookies. If you don't want your cookie
information to be associated with your visits to these pages or use of these
products, you can set your browser to turn off cookies. If you turn off
cookies, Web beacon and other technologies will still detect visits to these
pages; however, they will not be associated with information otherwise stored
For more information about the technologies employed by our
SaaS offerings and software products, including how to turn them off, please
consult the user guide for the particular software product or SaaS offering you
We use Local Shared Objects, such as Flash cookies, and
Local Storage, such as HTML5, to store content information and preferences.
Third parties with whom we partner to provide certain features on our website
or to display NCS advertising on others' web sites based upon your web browsing
activity also use Flash cookies or HTML5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5. To
manage Flash cookies, please visit the
Flash Player Settings Manager.
We may also include Web beacons in marketing e-mail messages
or our newsletters in order to determine whether messages have been opened and
links contained within clicked on.
Some of our business partners set Web beacons and cookies on
our site. In addition third-party social media buttons may log certain
information such as your IP address, browser type and language, access time,
and referring Web site addresses, and, if you are logged in to those social
media sites, they may also link such collected information with your profile
information on that site. We do not control these third party tracking
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NCS does not deliver third party online advertisements on
our Web sites but we advertise our products and services on others' Web sites.
Please familiarize yourself with those Web site operators' or network
advertisers' privacy policies to understand their practices relating to
advertising, including what type of information they may collect about your
Internet usage. Some advertising networks we may use may be members of the
Network Advertising Initiative (NAI) or the European Interactive Digital
Advertising Alliance (EDAA). Individuals may opt-out of targeted advertising
delivered by NAI or EDAA member ad networks by visiting http://www.networkadvertising.org
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Links to Non-NCS Web Sites and Third Party Applications
To allow you to interact with other Web sites on which you
may have accounts (such as Facebook and other social media sites) or join
communities on such sites, we may provide links or embed third-party
applications that allow you to login, post content or join communities from our
We may also provide you with general links to non-NCS Web
Your use of these links and applications is subject to the
third parties' privacy policies, and you should become familiar with the third
party sites' privacy policies before using the links or applications.
NCS is not responsible for the privacy practices or the
content of those other Web sites.
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Notification of Changes
We will post a notice for 30 days at the top of this page
notifying users when this Privacy Statement is updated or modified in a
material way. If we are going to use your personal information in a manner
different from that stated at the time of collection, we will notify you, and
you will have a choice as to whether or not we can use your personal
information in such a way.
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Privacy Questions and Access
If you have a question about this Privacy Statement or NCS's
handling of your information, you can send an email to the NCS Web site
coordinator. You can also contact us at:
NCS's Corporate Privacy Office
156 Taunton Avenue #177
Seekonk, MA 02771
In certain cases, you may have the ability to view or edit
your personal information online. In the event your information is not
accessible online, and you wish to obtain a copy of particular information you
provided to NCS, or if you become aware the information is incorrect and you
would like us to correct it, contact us.
Before NCS is able to provide you with any information or
correct any inaccuracies, however, we may ask you to verify your identity and
to provide other details to help us to respond to your request. We will contact
you within 30 days of your request.
If you no longer wish to receive marketing e-mails from NCS,
please send an e-mail to support@trustNCS.com or follow the unsubscribe
instructions included in each marketing email.